Office Administration

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COURSE DURATION: 2 DAYS

This course focuses on how to develop best practice records and data management. Efficient record and data management systems are essential for any organisation. Administrators, Office Managers and Personal Assistants must set and improve their record and data management techniques and procedures. This course covers all aspects of record and data management related to understanding the processes involved, the guidelines that apply, the steps that need to be taken, best practice examples and easy reference templates for use, storage and retrieval of data.

COURSE DURATION: 3 DAYS

This course aims at newly appointed Personal Assistants to develop their knowledge, skills and capabilities for being effective and efficient at their job. It helps get the skills to develop further, polish and become more professional in their expertise as a personal office assistant. Participants will also explore the underlying values and attitudes which convey respect for different people when communicating and interacting with them through various media. The course also offers different ways of approaching tasks as a PA. This course will improve their performance at work, teach them cooperation and allow for long-term growth.

COURSE DURATION: 2 DAYS

The course is appropriate for receptionists and call centre staff. The receptionist's telephone skills are customers' first impression of your business. Ensure your receptionist or call centre agent creates a professional image of your company.

COURSE DURATION: 1 DAY

The course is appropriate for receptionists and call centre staff. The receptionist's telephone skills are customers' first impression of your business. Ensure your receptionist or call centre agent creates a professional image of your company.

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