Customer Services

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COURSE DURATION: 1 DAY

A training program for Call Centre staff who need to improve their customer service and telephone skills.

COURSE DURATION: 2 DAYS

Understanding customer needs and wants, delivering on time, and charging a fair price and a quality product or service are the key drivers of a successful business. Consumer research shows that consumers rarely buy at the lowest cost alone. They also want the service or product of the right quality when promised, with a clear indication that the product/service will be backed up by a guarantee that the business will fix any problems or issues promptly if the product/service doesn't perform to their expectations.

This two-day workshop shows you the steps you need to take to run a successful customer-facing and quality-driven business. This course is directed toward Customer Service Excellence Professionals, who are custodians of the organisations' customer service excellence and quality standards.

COURSE DURATION: 3 DAYS

This course aims to introduce participants to essential knowledge, attitudes and skills on Customer Service Excellence in the work environment. When you have completed this course, you will be able to define the key concepts associated with the Customer-Driven Organization, and you will be able to:

  • Understand the vital importance of the customer to any organization.
  • See the value in having excellent service for both internal and ideal customers.
  • Identify the factors that can prevent an organization from maximizing customer value.
  • Understand how to critically look at the customer service levels and establish if the organization is truly customer-driven.
  • Identify different customer types and interact appropriately with them.

COURSE DURATION: 1 DAY

This course aims to introduce participants to essential knowledge, attitudes and skills on Customer Service Excellence in the work environment. When you have completed this course, you will be able to define the key concepts associated with the Customer-Driven Organization, and you will be able to:

  • Understand the vital importance of the customer to any organization.
  • See the value in having excellent service for both internal and ideal customers.
  • Identify the factors that can prevent an organization from maximizing customer value.
  • Understand how to critically look at the customer service levels and establish if the organization is truly customer-driven.
  • Identify different customer types and interact appropriately with them.
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